Services
Our Services
Prism BPO has become a hallmark of excellence in outsourcing, serving a wide range of industries including Banking, NBFCs, ISPs, Healthcare, Real Estate, and E-commerce.
Inbound and Outbound Call Center Solutions
Our multilingual, technology-driven approach ensures efficient communication, higher conversions, and superior customer satisfaction.
Telecalling Solutions
Expertise in Retentions, Tele-Collections, Patient Support Counseling, and Appointment Scheduling
Backend Management
Our efficient and secure solutions help businesses enhance productivity, reduce costs, and maintain compliance.
Field Service Operations
Our trained professionals ensure seamless on-ground operations, faster processing, and improved customer trust.
Voice
Delivering exceptional customer service is at the heart of what we do. Our inbound solutions are designed to handle customer queries, provide support, and strengthen relationships:
Customer Support
Prompt, professional assistance to address queries and resolve issues.
Technical Support:
Expert troubleshooting for product or service-related challenges.
Order Management
Real-time order processing and
tracking.
Helpdesk Services
Comprehensive support to meet customer needs, 24/7.
Non Voice
At Prism BPO, our Non-Voice services are designed to deliver seamless, efficient, and data-driven support that complements modern business needs:
Email Support
Timely, professional responses to customer inquiries, ensuring clarity and resolution.
Live Chat Assistance
Real-time, personalized interaction to engage and support customers effectively.
AI-Powered Chatbots
Intelligent bot solutions for 24/7 support, delivering quick and accurate responses.
Data Analysis Services
Transform raw data into actionable insights to empower strategic business decisions.
Telecalling Solutions
Proactive Engagement
Skilled agents initiate meaningful conversations to understand and resolve customer issues.
Customized Offers
Presenting personalized offers, discounts, or benefits to retain at-risk customers.
Customer Satisfaction
Building trust and rapport through empathetic communication and quick resolution of concerns.
Analytics-Driven Insights
Using data-driven approaches to identify churn risks and enhance retention efforts.
Tele-Collections
Polite and Persuasive Approach
Encouraging customers to clear outstanding dues without damaging relationships.
Compliance and Confidentiality
Adhering to legal guidelines and maintaining customer privacy.
Customized Strategies
Tailored collection techniques for businesses in banking, NBFCs, and more.
Reporting and Monitoring
Real-time tracking of collection status with detailed reports for clients.
Patient Support Counseling
Providing compassionate and reliable counseling services to ensure patients feel supported and valued
Guidance and Follow-ups
Assisting patients with appointment reminders, post-treatment follow-ups, and answering queries
Education and Assistance
Offering clear information on procedures, medications, and treatment plans.
Empathy-Driven Approach
Ensuring patients feel heard and cared for, fostering trust and loyalty.
Healthcare Compliance
Adhering to industry standards and privacy regulations to protect patient information.
Appointment Scheduling
Efficient management of appointments, enabling seamless coordination between businesses and their clients or patients
Scheduling Made Easy
Booking appointments quickly and accurately, ensuring no double bookings or conflicts.
Timely Reminders
Follow-upSending reminders to clients or patients, reducing no-shows.
CRM Integration
Syncing schedules with CRM systems to streamline operations.
Customer Convenience
Ensuring a hassle-free experience for customers while maintaining operational efficiency.
Payroll Management
Prism BPO offers streamlined and efficient Payroll Management Solutions to help businesses focus on their core operations while we handle the complexities of employee compensation. Our end-to-end payroll services are designed to ensure accuracy, compliance, and confidentiality, creating a seamless experience for both employers and employees.
Accurate Payroll Processing:
A. Calculation of salaries, bonuses, deductions, and overtime with precision.
B. Automated systems to eliminate errors and ensure timely payments.
Compliance with Legal and Statutory Requirements
A. Adherence to labor laws, tax regulations, and statutory deductions (e.g., PF, ESI, TDS, etc.).
B. Regular updates to ensure compliance with the latest government regulations.
Taxation and Filing Support
A. Accurate calculation of employee taxes and deductions.
B. Assistance with filing quarterly and annual tax returns, ensuring zero penalties.
Employee Self-Service Portal
A. Easy access to payslips, tax documents, and leave records through a secure portal.
B. Transparency and convenience for employees to manage their payroll-related queries.
Customized Reports and Analytics
A. Comprehensive payroll reports to provide insights into labor costs and budget allocation.
B. Tailored reports to meet specific business requirements.
Confidentiality and Security
A.Ensuring employee data is handled securely with robust data protection measures.
B. Confidential management of payroll data to maintain trust and integrity.
Leave and Attendance Integration
A. Seamless integration of attendance and leave management systems for accurate payroll calculations.
B. Real-time updates on employee leave balances and usage.
Credit Verification
Accurate and detailed credit verification services to assess the creditworthiness of individuals or businesses
Comprehensive Checks
Verification of customer financial history, repayment capacity, and credit score.
Real-Time Reporting
Prompt sharing of verification outcomes to support informed decision-making.
Customized Solutions
Tailored reports and insights to meet specific business requirements.
Industry Expertise
Serving financial institutions, NBFCs, and businesses involved in lending or credit services.
Address Verification
On-the-ground address verification to ensure accurate information for onboarding or lending processes
Doorstep Verification
Trained field agents visit the provided address to validate its accuracy.
Photo and Document Validation
Collection of photos, ID proofs, and other supporting documents for authenticity.
Timely Updates
Real-time status updates and reports for quick and reliable decision-making.
Fraud Prevention
Identifying and mitigating risks of fraudulent address claims.
Document/Payment Collection
Efficient doorstep collection services to streamline business processes and enhance customer convenience
Document Collection
A. Collection of necessary documents, including ID proofs, agreements, or application forms.
B. Ensuring proper handling and secure delivery to the respective offices.
Payment Collection
A. Doorstep collection of payments (cash, cheques, or drafts) with detailed receipts.
B. Maintaining transparency and accountability throughout the payment collection process.
Compliance and Security
Ensuring all processes align with regulatory requirements and maintaining the confidentiality
of customer data.
Our Expertise Spans Across Industries
Tech Support
- Providing 24/7 technical assistance to resolve customer issues swiftly and effectively.
- Offering Level 1 and Level 2 support for troubleshooting hardware, software, and network concerns.
- Driving customer satisfaction with proactive issue resolution and personalized service.
eCommerce
- Empowering online retailers with order management, customer support, and return/exchange processing.
- Enhancing user experiences through chat, email, and voice support for quick query resolutions.
- Ensuring smooth logistics coordination and inventory management.
Telecom
- Delivering end-to-end customer lifecycle management services, including onboarding, billing support, and network issue resolution.
- Supporting retention campaigns to reduce churn and improve customer loyalty.
- Managing field operations like address verification and equipment collection.
Automotive
- Providing comprehensive support for dealerships and automotive companies, from appointment scheduling for servicing to query handling.
- Enhancing customer engagement with follow-up services, warranty claim support, and recall management.
- Assisting manufacturers with data analysis and backend process optimization.
Other Industries
- Custom solutions for Retail, Real Estate, ISPs, and more, designed to meet unique operational challenges.
