Delivering Excellence Through Multilingual Support in Over
8 Regional Languages
Prism BPO has become a hallmark of excellence in outsourcing, serving a wide range of industries including Banking, NBFCs, ISPs, Healthcare, Real Estate, and E-commerce.
About Us
At Prism BPO, our mission is simple yet transformative: to set new standards in outsourcing by integrating cutting-edge technology, industry expertise, and unmatched customer service. Over the years, we have built a reputation as a trusted partner, offering solutions that drive business growth and operational efficiency.
Our Services
Prism BPO delivering exceptional customer service is at the heart of what we do. Our inbound solutions are designed to handle customer queries, provide support, and strengthen relationships.
Inbound and Outbound Call Center Solutions
Customer Support
Prompt, professional assistance to address queries and resolve issues.
Technical Support
Expert troubleshooting for product or service-related challenges.
Order Management
Real-time order processing and
tracking.
Helpdesk Services
Comprehensive support to meet customer needs, 24/7.
Email Support
Timely, professional responses to customer inquiries, ensuring clarity and resolution.
Live Chat Assistance
Real-time, personalized interaction to engage and support customers effectively.
AI-Powered Chatbots
Intelligent bot solutions for 24/7 support, delivering quick and accurate responses.
Data Analysis Services
Transform raw data into actionable insights to empower strategic business decisions.
Our Journey of Achievements”
THEY BELIEVED,WE DELIVERED
Why Choose Prism BPO?
Tailored Solutions
Proven Expertise
Innovative Technology
Customer-Centric Approach
Technology Partners
ISO Certified Company
Quality Management Systems
- Certified for maintaining high standards in product & service quality.
Information Security Management
- Certified for ensuring robust data and information security
What We believe
- Expertise & Experience
- Technology-Driven Approach
- Client-Centric Approach
- Dedicated Workforce
- Proven Track Record
What Our Clients Say
Mr. Sethu Venkata Raman
Zonal Collection Manager -Piramal Finance
Prism BPO has transformed our collections strategy with proactive follow-ups and AI-driven reminders. Their ethical recovery methods have significantly reduced delinquency rates. Their expertise in handling high call volumes while ensuring compliance is commendable.
Mr. Bajrang Nagarekar
Collection Manager - IndusInd Bank
Mr. Bramheshwar Rao
Zonal Receivable Manager - Bank of Baroda
Piramal Finance – Mr. Sethu Venkata Raman
ZCM
Piramal Finance – Mr. Rajesh
Collection Manager
Piramal Finance – Mr. Rajesh
Collection Manager
Driving Excellence in Business Process
Management
Our Expertise Spans Across Industries
Healthcare
- Delivering patient-centric solutions such as appointment scheduling, post-treatment follow-ups, and billing support.
- Ensuring compliance with healthcare regulations while maintaining empathy in customer interactions.
- Supporting healthcare providers with data management, claims processing, and patient counseling.
NBFC (Non-Banking Financial Companies)
- Expertise in tele-collections, credit verification, and customer onboarding processes.
- Streamlining backend operations like documentation, compliance, and payment reconciliation.
- Enhancing customer engagement with retention and query resolution services.
BFSI (Banking, Financial Services, and Insurance)
- Supporting banks and insurance providers with seamless KYC processing, fraud management, and customer service.
- Optimizing loan processing, underwriting support, and claims management.
- Enhancing operational efficiency through secure data management and reporting.
Elevate, Excel, Expand
Take the next step toward growth and success with us. Explore exciting opportunities and be part of a team that’s redefining excellence in customer support and business solutions. Join us in shaping the future while advancing your career.
