INDUSTRIES
Prism BPO has become a hallmark of excellence in outsourcing, serving a wide range of industries including Banking, NBFCs, ISPs, Healthcare, Real Estate, and E-commerce.
Our Expertise Spans Across Industries
Healthcare
- Delivering patient-centric solutions such as appointment scheduling, post-treatment follow-ups, and billing support.
- Ensuring compliance with healthcare regulations while maintaining empathy in customer interactions.
- Supporting healthcare providers with data management, claims processing, and patient counseling.
NBFC (Non-Banking Financial Companies)
- Expertise in tele-collections, credit verification, and customer onboarding processes.
- Streamlining backend operations like documentation, compliance, and payment reconciliation.
- Enhancing customer engagement with retention and query resolution services.
BFSI (Banking, Financial Services, and Insurance)
- Supporting banks and insurance providers with seamless KYC processing, fraud management, and customer service.
- Optimizing loan processing, underwriting support, and claims management.
- Enhancing operational efficiency through secure data management and reporting.
Tech Support
- Providing 24/7 technical assistance to resolve customer issues swiftly and effectively.
- Offering Level 1 and Level 2 support for troubleshooting hardware, software, and network concerns.
- Driving customer satisfaction with proactive issue resolution and personalized service.
eCommerce
- Empowering online retailers with order management, customer support, and return/exchange processing.
- Enhancing user experiences through chat, email, and voice support for quick query resolutions.
- Ensuring smooth logistics coordination and inventory management.
Telecom
- Delivering end-to-end customer lifecycle management services, including onboarding, billing support, and network issue resolution.
- Supporting retention campaigns to reduce churn and improve customer loyalty.
- Managing field operations like address verification and equipment collection.
Automotive
- Providing comprehensive support for dealerships and automotive companies, from appointment scheduling for servicing to query handling.
- Enhancing customer engagement with follow-up services, warranty claim support, and recall management.
- Assisting manufacturers with data analysis and backend process optimization.
Other Industries
- Custom solutions for Retail, Real Estate, ISPs, and more, designed to meet unique operational challenges.
