Prism Elevating Customer Experience with a Multilingual Talent Pool Cost & Optimization.
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Prism BPO has become a hallmark of excellence in outsourcing, serving a wide range of industries including Banking, NBFCs, ISPs, Healthcare, Real Estate, and E-commerce.
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About Us

Founded in 2009 in the vibrant city of Hyderabad, Prism BPO has become a hallmark of excellence in outsourcing, serving a wide range of industries including Banking, NBFCs, ISPs, Healthcare, Real Estate, and E-commerce.

At Prism BPO, our mission is simple yet transformative: to set new standards in outsourcing by integrating cutting-edge technology, industry expertise, and unmatched customer service. Over the years, we have built a reputation as a trusted partner, offering solutions that drive business growth and operational efficiency.

What makes us stand out is our relentless commitment to excellence. From optimizing processes to fostering a culture of continuous improvement and innovation, we are dedicated to exceeding client expectations and delivering tangible results.

Our comprehensive outsourcing services are designed to address the evolving needs of modern businesses. Whether it’s streamlining back-office operations, enhancing customer support, or optimizing data management, Prism BPO is your strategic partner at every step of the journey.

Our Mission

Our mission is to seamlessly integrate innovative technologies, expert talent, and personalized service to optimize operations, drive growth, and exceed client expectations. With a commitment to collaboration, and continuous improvement

Our Vision

To be the foremost catalyst in transforming global businesses by delivering agile, scalable, and value- driven BPO solutions, driving sustainable growth and prosperity for our partners and communities alike

Our Promise

Empowering businesses with multilingual excellence for seamless customer interactions. Delivering unmatched support across industries with precision and care. Enhancing customer experiences through innovation and expertise.

Why Choose Prism BPO?

At Prism BPO, we don’t just manage processes; we transform them into opportunities for growth and excellence. Let us partner with you to drive innovation and operational success in your industry.

Tailored Solutions

Our services are designed to align with your industry’s specific needs.

Proven Expertise

With years of experience, we deliver measurable results across diverse domains.

Innovative Technology

Leveraging cutting-edge tools to streamline processes and enhance productivity

Customer-Centric Approach

Focused on delivering exceptional experiences at every touchpoint.

Strategic Advisors

150 years of expertise

Durga Prasad Madasu

Founder & CEO
DP Stratedge Consulting

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Uma Aysola

CXO, Director Access Health, former CEO of Elbit Diagnostics

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Vasudevan G

Advisor on Board National Head - Equitas Bank

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S Murali

CXO, Ex Business Head Vodafone South

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Meet Our Leadership

Our leadership team comprises industry pioneers, strategic thinkers, and passionate mentors dedicated to driving excellence. Their expertise and vision empower us to innovate, deliver exceptional services, and create lasting value for our clients, employees, and partners.

Meet the Visionaries Behind Our Success

Arvind Kumar

Director

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Ganga Prasad Panthula

Director Operations

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Laxmi Balachandran

Head L & D

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Vijay Kumar

Advisor

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Unlock Excellence in Customer Engagement Partner with Prism BPO Today!

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At Prism BPO, we believe in empowering our employees with a dynamic work environment, ample growth opportunities, and a culture that fosters innovation and collaboration.
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Arvind Kumar

Director

Arvind Kumar is a seasoned collections expert with over 25 years of experience and a distinguished entrepreneur. He played a pivotal role in establishing Prism Solutions and securing partnerships with prestigious entities in the Telecom, Banking, and Healthcare sectors.

Arvind’s diverse accomplishments extend beyond business. He is a former archery champion, having represented both the State and National levels. Currently, he serves as a Member of the Archery Association, continuing to contribute to the sport’s development.

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Ganga Prasad Panthula

Director Ops

Ganga Prasad Panthula is an experienced professional known for his results-driven approach, boasting over 18 years of expertise in Team Management, Sales & Collections, Business Process Management, Contact Center Operations, and US Mortgage & Consumer Banking Processes.

He embraces new challenges with a flexible attitude towards adopting innovative ideas. Ambitious and passionate, Ganga Prasad comes from a robust corporate background that equips him to excel in competitive and challenging environments.

Prepared and qualified for the next stage in his career, he is eager to make a substantial contribution to his future employer’s success.

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Laxmi Balachandran

Director Ops

23 years of diverse experience in various roles and in sectors of Telecom and Infrastructure industries.
Corporate Training – Conducted training for 1000+ trainees . Designed and executed comprehensive training programs to develop leadership qualities and drive employee performance. I am a true believer to have a culture which fosters continuous learning and enhances the operational skills of the team through training.

Service Quality Excellence – Designed and executed programs which delivered exceptional customer service and improved service delivery standards. Innovation, continuous monitoring and data driven insights resulted in customer satisfaction and long-term customer retention.

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Vijay Kumar PN

Director 

Vijay Kumar PN is a seasoned professional in the Telecom and Banking sectors, boasting over 20 years of diversified experience. His expertise spans Tele Collections, Field Collections, Retentions, Client Relationships, Sales & Marketing, and Customer Service, with significant achievements in Vertical Head roles.

Vijay is a recipient of the CEO Award at Vodafone for his exceptional performance in benchmarking bucket collections. Holding a Post Graduate degree in Management, he has a passion for travelling and  farming.  Throughout  his  career,  Vijay  has  garnered  numerous  accolades,  highlighting  his dedication and success over two decades